Opportunity
Previous Solution Limits Operational Efficiency
As a technology provider, Osaic Wealth understands the value of the right solution — and the pain of an inadequate one. Gradually, it noticed that its previous enablement system held it back from achieving optimal growth and efficiency. “[The previous tool] did some things well, but it didn’t do anything really well,” explained Jonathan Belair, vice president of recruiting technology solutions at Osaic Wealth. “That was an issue for us.”
As it diagnosed the cracks in its previous tool, Osaic Wealth realized those limitations might impede its ability to capitalize on its acquisitions and rebrand. “The other platform didn’t allow us to create customized pages that could serve as centralized hubs,” continued Belair. “That made it difficult to organize and access collateral in ways that were intuitive.” This confusion led to sellers saving and sharing outdated sales collateral, frustrating efforts to create a single message and voice for Osaic Wealth. In addition to the lack of intuitive navigation, the former system also offered poor analytics, making it challenging to understand how materials were being used — and to what effect. “We also had limited analytics with that tool,” added Belair.“It just wasn’t detailed enough, which hindered our effectiveness.”
Worse, the previous solution’s CRM integrations made it incredibly difficult to maintain a clear record of engagement. “We didn’t have a great Salesforce integration with that tool, which was a really important part of the puzzle,” shared Belair. “We lost out on the integrations and the flow we wanted to have.” This lack of visibility made it difficult to efficiently reach customers and potential recruits — a painful gap that became a key impetus for change. Determined to secure the maximum impact from its recent investments, Osaic Wealth switched to Highspot, seeing the platform as a key to unlocking productivity.