Trusted Partner to Maximise Value and Ensure Success
Expert services and support, tailored to your organisation’s objectives
Dedicated to Helping You Achieve Your Business Outcomes
Your success is our #1 priority, which is why we partner with you throughout your entire enablement journey to maximise the impact of your investment. With flexible service offerings and advanced support options, we can build a success plan that works for your needs. Highspot partners with you to:
Drive Effective Change Management
Infuse Best Practices Across Your Solution
Maximize The Impact of Your Enablement
Setting You Up For Enablement Success
Whether your goals are to accelerate time-to-value or transform your business—we’ve supported it all. Highspot has completed over 1,000 successful implementations across 150+ countries, ranging from emerging startups to enterprise organisations in the Fortune 100. Our approach is customised to your unique goals to ensure your long-term success:
Discover
Build
Onboard
Launch
Optimize
Partnering With You Across Your Enablement Journey
Highspot is with you every step of the way – with smooth implementations that get you up and running quickly, technical projects that accelerate impact, and expert advice that helps you take your program to the next level. And with world-class support, we’ll make sure your business never misses a beat.
Implementation
Build a launch plan and change management strategy that gets you up and running quickly and achieving success.
Professional Services
Accelerate time to value with on-demand, hands-on-keyboard experts and experienced strategic advisors.
Technical Account Management
Augment your team with dedicated technical account managers who can help you get the most from your platform.
Enterprise Support
Execute with confidence, with world-class technical support available across different time zones and regions.
Flexible Services, Uncompromising Results
Choosing Highspot means you will have an award-winning team of service and support professionals to help you every step of the way. With 100% Implementation Success, >99% Success Rate on Support SLAs, and 98% Customer Support Satisfaction, you can be confident you’ll have a trusted partner in Highspot.
Implementation
You’ll get a dedicated team that includes an Implementation Manager, a Customer Success Manager, a Support Team, and an Account Manager for your implementation project. Every implementation includes a scoping workshop, solution design, a change management strategy, and delivery of an implementation that’s built for success.
Professional Services
Accelerate your time to value by augmenting your team with product experts who can build plays, design digital sales rooms, create training, and more. Take your program further with the help of expert advisors who can perform health diagnostics, establish benchmarks, build value roadmaps, and analyse the business impact of your program.
Technical Account Management
Drive technical projects such as authentication / SSO / SCIM configuration, CRM integration, migration projects, and more with the support of your Technical Account Manager. Establish the appropriate metrics, reporting, and recommended actions to take. Co-create a governance plan that drives stakeholder alignment and adoption, and helps you achieve your desired future-state.
Enterprise Support
Standard Support is available 8 am to 5 pm local time, Monday through Friday, and is included at no extra charge. Enterprise Support is available at an additional cost, built into your annual contract, and offers access to support 24 hours/day, 7 days/week, 365 days/year.
Proven Success Across 1000+ Global Revenue Teams
When you partner with the most seasoned experts in the game, you get more from your investments and uplevel your go-to-market function as a whole.
We are very happy with the support that they give us and the ideas they help us generate, and honestly, our team would not be as successful without the support of Highspot.
We left the [Value Acceleration] workshop with a lot of work done that would have taken weeks otherwise. We now have a really clear roadmap for what we are going to accomplish.
Our implementation specialists and our account managers are always on the ball and open to feedback. They’re just really strategic thought partners and we love working with them.
